The Trenches may be many things, but it's never boring. We started off today with a spouse who had to vent her spleen at an uncontested divorce. Then, we barreled on to our usual conferences and phone conferences with clients, two of whom kept apologizing for not understanding or being comfortable with how the legal process works. Heavens! If clients were conversant and comfortable with the law and the legal process, they wouldn't need us here in the Trenches, would they? It's kind of like apologizing to the surgeon because you don't understand exactly how they are going to perform the operation, or the engineer because you don't understand the details of why the bridge doesn't collapse. We here in the Trenches don't expect clients to understand how we do what we do, the law behind what we do and the judicial procedures. Actually, we don't even expect that most clients care, just so long as their pain stops, they get what they want/need and can move on with their lives and away from the Trenches. I'm thrilled when clients want to know the mechanics behind our helping them. After all, it's their lives and.... an educated consumer is my best customer. Here in the Trenches.
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