Monday, May 15, 2017

Is Divorce Like a Trip to Disney?

You know I'm a bit of a Disney geek. We go every February for the Princess race weekend.  When I lived in Florida, we went a few times a year.  This year, I'm going with the ladies here in the Trenches.

When I plan the Princess weekend, I plan the weekend.  I do it all.  It is exhausting work.  I call Disney.  I spend interminable hours on the phone with their customer service.   I arrange the dining, the rooms, the transportation, the park tickets.  Even though I love planning the trip, there is no one to share the burden of the details.  There is no one to help me vet all the choices.  It's taken me years to learn everything I know about planning a Disney vacation.  What you may not know about Disney is that they are remarkably bad about sharing information with their customer service representatives.  Many times, I know more than them.  They are not told when certain tickets will become available, or when certain discounts hit their servers. They don't know about all of the special events available to guests.  If you're lucky and get one who has been there a while, they have some first hand knowledge of the resorts, but mostly, you're on your own.  Yes, they are wonderfully nice and try to be helpful, but by and large, the customer service representatives aren't given the facts they need to really, really help you, as opposed to just making your reservation.  So, for me, it can be lonely and stressful to make all the plans.  Don't get me wrong, I love the research, I love making the plans; it's just a bit overwhelming.

For this Fall's trip, I decided to try DVC Rentals.  They sell people's Disney Vacation Club (timeshare) points to folks like me.  You rent a vacation club lodging by buying their points.  It is supposed to be somewhat cheaper than renting a hotel room at the same resort at Disney, and as I love their deluxe resorts, saving money is good.  Any way, I contacted them.  Lauren Enochs answered my inquiry.  I explained my requirements; she made suggestions as to appropriate lodgings, based on our needs, availability of the lodgings, and type of resort.  She helped me compare choices.  I made my choice and made a reservation.  Work done, right?  Wrong.  Lauren sent me an email when it was time to make my dining reservations, so I wouldn't miss out.  She answered my email about the dining plan (on a Saturday, no less).  She obtained a quote for me for park tickets.  She arranged my transportation from the airport.  All I had to do was email her.  No hours on the phone with Disney. No waiting on hold.  I felt like a huge weight was lifted off my shoulders.  I could focus on making this the best trip ever, as opposed to dealing with the minutiae of the logistics of getting us there and sheltered.  My goodness, what a difference it made having Lauren there.  Even though I knew what to do, it was so much better to share the chore with someone I could trust to know at least as much as I, if not more.  I will never plan my Disney trip alone again without my guide.

Getting a divorce is kind of like planning a trip to Disney.  Sure, you could do it yourself.  It will take you years and years of research to learn all of information you need to know to make an informed decision.  It will take over your life.  Maybe you won't understand everything you learn.  You need a customer service representative to help you.  The trick is to find the right representative.  You could call around and find an attorney.  Maybe you'll be lucky and find one who has been around a while and knows the lay of the land and the latest developments in the law.  Maybe you'll get someone who doesn't, and if that's the case, the stress you feel in dealing with your divorce or custody matter may not be relieved.  You'll sense there is something more, something you're not getting.  You wonder if you're getting all you should.  What you want, what you need, is a Lauren.  You need someone who knows the law, knows the ropes.  You need someone who tries to understand you, tries to understand what you need.  You need someone who speaks your language, who makes you feel safe and cared for.  When you find that lawyer, that is the lawyer for you.  You may have to go through a lot of interviews with a lot of customer service representatives lawyers before you find that one, or maybe you'll find them on the first try.  Either way, it makes a huge difference in your time in the Trenches and your life afterward.  Here in the Trenches.

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