- Clients forgive if they know you care.
- Most people simply want to be heard - really heard.
- Remain genuinely curious.
- Let go of the outcome.
- Always circle back and be true to the process anchors: transparency, full disclosure, self determination, no unilateral actions
- Always play nice in the sandbox. No taking advantage of another’s mistakes.
- Provide the client all the information they need to make a decision.
- Never do a case with a professional you can’t stand.
- Always try to have one professional who has never done a case with you on the team.
- Communicate, communicate, communicate.
Monday, March 7, 2011
Ten Commandments of Collaborative Practice
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