Done well, email is a wonderful thing. It enables individuals to share information in a timely manner, ask questions and receive answers in little time, and make a record of communication of which both sides retain copies. Unfortunately, the immediacy and speed of communication means that sometimes that "send" button gets pressed when it shouldn't. There are lots of discussions out there concerning emails. Seth Godin's blog on email is one of my favorites. I particularly like numbers 13, 16 and 36. Here in the trenches, I would also add a number 37: Is the email informational and neutral, or does it contain accusations, innuendo, or recrimination? If the former, press "send." If not, rethink before sending. Following these rules would make life easier for all of us down in the trenches.
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